Return Policy for RedTigerPaw.com
Effective Date: February 11, 2025
Thank you for shopping at RedTigerPaw.com (“Website”), operated by Red Tiger Paw. We want you to be completely satisfied with your purchase. This Return Policy outlines our procedures for returning items purchased from our store.
Returns
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Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.
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Time Frame: You have 30 days from the date of delivery to request a return.
How to Initiate a Return
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Contact Us: Email us at contact@redtigerpaw.com with your order number and details of the item you wish to return.
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Return Authorization: If your return request is approved, we will provide you with a Return Authorization (RA) number. Please include this number with your returned package.
Refunds
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Approval Process: Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
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Approved Refunds: If approved, your refund will be processed, and a credit will be issued to your original payment method within 7 business days.
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Rejected Refunds: If your return does not meet our criteria, we will notify you via email with an explanation.
Shipping Costs
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The customer covers return shipping fee unless the return is due to a damaged or defective item.
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Shipping fees are non-refundable.
Exchanges
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If you would like to exchange your item for a different size, color, or product, please contact us at contact@redtigerpaw.com to arrange the exchange. Additional shipping fees may apply.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately at contact@redtigerpaw.com. We will work with you to provide a replacement or issue a refund at no extra cost.
Contact Us
If you have any questions or need assistance with your return, please contact us:
📍 Address: 52 William’s St, Mount Vernon, New York 10552, USA
📧 Email: contact@redtigerpaw.com
📞 Phone: +1 (810) 2434-476
Thank you for choosing RedTigerPaw.com! We appreciate your support and look forward to serving you again. 🐾