Frequently Asked Questions (FAQ) – www.RedTigerPaw.com
Ordering
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How do I place an order on www.RedTigerPaw.com?
Placing an order is simple. Browse our product selection, choose the item you want, select the size or color if applicable, and add it to your cart. Proceed to checkout and follow the steps to complete your purchase. -
Do I need to create an account to place an order?
No, creating an account is not required. However, having an account allows you to save your shipping and billing details, track your order history, and receive updates on new products and promotions. -
Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact us as soon as possible at contact@redtigerpaw.com. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once the order has been processed. -
Is my personal and payment information secure on www.RedTigerPaw.com?
Yes, we prioritize the security of your information. We use secure socket layer (SSL) encryption to protect your data during transmission and comply with Payment Card Industry Data Security Standards (PCI DSS) to safeguard your payment information.
Shipping
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How much does shipping cost?
We charge a flat shipping fee of $4.95 for orders under $100 within the USA. Orders over $100 qualify for free shipping. -
How long does shipping take?
- Processing time is 7 to 14 days business days.
- Shipping times vary by location and typically take 5 to 14 days.
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Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number to monitor your shipment. -
Do you ship internationally?
Yes, we offer international shipping. Shipping times may vary based on the destination.
Return & Refund
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What is your return policy?
We want you to be completely satisfied with your purchase. You may return items within 30 days of delivery if they are unused, in original condition, and in their original packaging. Customized or personalized items are non-refundable unless defective or damaged. -
How do I initiate a return?
To start a return, contact us at contact@redtigerpaw.com with your order details. We will provide return instructions. -
How long does it take to process a return?
Returns are processed within 7 business days of receipt. Approved refunds are issued to the original payment method. -
Can I exchange an item?
Yes, you may exchange an item for a different size or color. Contact us at contact@redtigerpaw.com for assistance. Additional shipping costs may apply.
Cancellation
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How do I cancel my order?
To cancel an order, email us at contact@redtigerpaw.com as soon as possible. If the order has already been processed, cancellation may not be possible.
Contact Information
If you have any questions or need assistance, please reach out to our customer service team at:
Website: www.RedTigerPaw.com
📧 Email: contact@redtigerpaw.com
📞 Phone: +1 (810) 2434-476
📍 Address: 52 William’s St, Mount Vernon, New York 10552, USA
We appreciate your business and thank you for shopping with RedTigerPaw.com!